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    Malaysiads.com DiGi Customer Collection Call Center

     

    RM 1.500


    JOB SUMMARY

    Handle all escalated cases from incoming customer inquiries & complaints via phone with utmost professionalism and ensure high quality customer service is provided at all times.

    RESPONSIBILITIES

    · Instigate collection calls to maximize debt recovery and to ensure assigned collection target are met.

    · Proactively follow-up on remedial actions on delinquent accounts in order to ensure payment related issues are resolve and thus minimizing churn rate and increase customer satisfaction.

    · Managing and updating of subscribers details to ensure accounts under portfolio assigned are contactable should any need arise.

    · Responsible for termination of the 90 days->150days aging accounts

    · To be flexible in handling and taking various assignments or projects given to you in other functions within GBVAS Segment or Contact Centre.

    REQUIREMENTS
    · Min SPM (min pass in Math, BM, Eng). Candidates who obtained a Pass in Mandarin paper at SPM level will have an added advantage. (SAP qualification due to an ‘F’ in BM is acceptable; however other subjects must have average to good grades).

    · SPM/Diploma holders will need to at least have 1 year working experience.

    · Fresh Degree holders are acceptable. However, they should have received their Degree results.

    · Customer Service or credit collection related working experience will be advantageous

    · Able to converse well in Bahasa Malaysia & English

    · Proficient & fluent in spoken Mandarin Language will be an added advantage
    - proper pronunciation & intonation
    - good grammar
    - correct choice of word
    · Customer oriented with good interpersonal and communication skills.
    · Computer literacy (E-mail applications, operates Windows 95/97).
    · Possess mobile & email related knowledge.
    · Strong numerical skills.
    · Be highly adaptable to a dynamic environment.
    · Effective team player.
    · Has a pleasant disposition and personality.
    · Typing skills – 25wpm.

    If you are interested in this job opportunity, please contact Razif/Samuel at +603 55128877 for more information.

    For more jobs opportunities with Digi, click on http://www.adecco-asia.com/malaysia/Digi/index.htm

    We regret that only short listed candidates will be notified.

    Malaysia Local Search


    03-55128877
    http://www.adecco-asia.com/malaysia/Digi/index.htm

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    Location:  Shah Alam, Selangor
    Listed: Nov 13,2009
    9896 total views, 18 today
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