JOB SUMMARY

Handle all escalated cases from incoming customer inquiries & complaints via phone with utmost professionalism and ensure high quality customer service is provided at all times.

RESPONSIBILITIES

· Instigate collection calls to maximize debt recovery and to ensure assigned collection target are met.

· Proactively follow-up on remedial actions on delinquent accounts in order to ensure payment related issues are resolve and thus minimizing churn rate and increase customer satisfaction.

· Managing and updating of subscribers details to ensure accounts under portfolio assigned are contactable should any need arise.

· Responsible for termination of the 90 days->150days aging accounts

· To be flexible in handling and taking various assignments or projects given to you in other functions within GBVAS Segment or Contact Centre.

REQUIREMENTS
· Min SPM (min pass in Math, BM, Eng). Candidates who obtained a Pass in Mandarin paper at SPM level will have an added advantage. (SAP qualification due to an ‘F’ in BM is acceptable; however other subjects must have average to good grades).

· SPM/Diploma holders will need to at least have 1 year working experience.

· Fresh Degree holders are acceptable. However, they should have received their Degree results.

· Customer Service or credit collection related working experience will be advantageous

· Able to converse well in Bahasa Malaysia & English

· Proficient & fluent in spoken Mandarin Language will be an added advantage
- proper pronunciation & intonation
- good grammar
- correct choice of word
· Customer oriented with good interpersonal and communication skills.
· Computer literacy (E-mail applications, operates Windows 95/97).
· Possess mobile & email related knowledge.
· Strong numerical skills.
· Be highly adaptable to a dynamic environment.
· Effective team player.
· Has a pleasant disposition and personality.
· Typing skills – 25wpm.

If you are interested in this job opportunity, please contact Razif/Samuel at +603 55128877 for more information.

For more jobs opportunities with Digi, click on http://www.adecco-asia.com/malaysia/Digi/index.htm

We regret that only short listed candidates will be notified.